FAQs

                    Shipping & Delivery Policy

Products are made and packaged by hand. We aim for perfection when creating our products.

All orders are processed and shipped within 7-10 business days (Weekends not included) of purchase. After processing is complete you will receive an email with your tracking number. During a sale, please allow up to 15 business days to process your order, orders are shipped and processed daily. All orders are shipped via USPS (United States Postal Service). 

                             Track my order

If you would like to track your order, you may do so by going to USPS.com and inputing your tracking number that will be sent to you via the email you provided with your order.

  • PLEASE NOTE: Her Chamber is NOT responsible for any lost or stolen packages. If your packages are lost or stolen please contact USPS. (1-800-ASK-USPS)

Returns, Exchanges & Cancellations. 

Due to the nature of our products and services there are no refunds, or exchanges. 

Cancellations are only available for orders that are still processing and have not shipped

Package lost, stolen or damaged?

​ If your package was lost or stolen, you must file a claim with UPS OR USPS. Click the link below to start the process of your claim. To avoid stolen packages, you can also request UPS to hold your package at your nearest UPS location. All packages must be picked up within 3 business days. If your package is not picked up within 3 business days UPS will return the package to us. At that time a refund minus shipping cost will be issued.

UPS CLAIM- https://www.ups.com/us/en/help-center/claims-support.page

USPS CLAIM - https://www.usps.com/help/claims.htm

My package was returned.

​If your package is returned to us, you will be notified via email within 5 business days. All returned packages will be refunded with store credit minus the original shipping cost. If your package was returned due to natural disaster (Hurricanes, Fires etc.) we will hold your package until UPS can safely deliver it to you with no additional cost.


                            Address Changes

To provide the best service and ensure that your package is properly delivered, please make sure that your address is entered correctly. This includes the proper use of correct abbreviations, street numbers, and apartment numbers are very critical. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

If your address is wrong, please email us with a picture of your ID and correct address. If your order is shipped before your address change is processed, it is the responsibility of the customer to contact UPS and try to retrieve the package. We are not responsible for packages shipped to the wrong address due to an incorrect address.

Invalid Addresses

If we are unable to validate your shipping address, your order may be cancelled and refunded to you.

Returned Order Packages

If your package is returned to HER CHAMBER for any reason, you will be issued a refund minus shipping costs.